IE Networks needed a reliable internal Service Desk tool to streamline how 250+ employees reported issues, tracked tickets, and coordinated IT support across the company. The existing workflow was slow, fragmented, and handled through emails or verbal communication, making response times inconsistent and difficult to monitor.

I worked as a backend developer to implement a scalable, serverless architecture powered by AWS. The system enables employees to submit service requests, track ticket progress, and receive updates—all through a unified platform that significantly boosted operational efficiency.

Before writing any code, I evaluated the company’s internal workflows and interviewed the IT team to understand their bottlenecks. Key findings guided the architecture:

I designed the backend using AWS Lambda, API Gateway, DynamoDB, and IAM policies, ensuring a secure, event-driven system with low overhead.

As a Backend Developer on the SaaS team, I focused on building robust, scalable backend systems that power core business workflows. My responsibilities spanned designing APIs, optimizing performance, ensuring reliability, and collaborating closely with frontend and product teams to deliver production-ready features aligned with real organizational needs.

Golang • AWS Lambda • Basecamp • Clean Architecture • MongoDB • CI/CD • System Design

Delivered a production-ready service desk solution adopted organization-wide, improving internal IT operations with structured issue tracking and resolution. Built maintainable backend components still in use today, proving solid architecture under tight deadlines. Demonstrated strong collaboration across engineering, design, and operations while shipping high-quality SaaS features.